We want this to be simple and fair. This policy applies to Air Ai subscriptions (Airspace, Air Ai Pro, and Air Ai Max) and other Awase Services purchased on awase.dev.

The fastest way to resolve any billing question is to email us first at support@awase.dev — we respond within 1–2 business days and are happy to help before you ever contact your card provider.

Cancel anytime

You can cancel your subscription at any time from your account dashboard or by emailing support@awase.dev. When you cancel, your plan stays active through the end of the current billing period, and you will not be charged again. You are never locked into a contract.

Billing & refunds

Subscriptions are billed monthly in advance, and access is granted immediately, so payments for the current billing month are generally non-refundable. However, you may cancel at any time to stop all future charges. If you are unhappy within 7 days of your first charge on a new subscription, contact us and we will refund that first payment.

Free trials

Some plans include a free trial. If you start a trial, you provide a payment method and the plan auto-renews at the stated price when the trial ends unless you cancel before then. Cancel any time during the trial to avoid being charged.

Billing errors

If you believe you were charged in error or have any concern about a charge, please contact us first at support@awase.dev. We review and resolve billing issues quickly — reaching out to us is faster than a card dispute, and we are glad to help.

Contact

Awase LLC · support@awase.dev · +1 (559) 371-8855 · 455 Market Street, Ste 1940, San Francisco, CA 94105, USA.